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This is a long overdue testimonial. We engaged Serene in February 2023 for a helper. At that time, we just moved to SG from HK and were still trying to get familiar with the whole new environment. We are a young family with two boys, 3 and 8 at the time. We actually needed a helper pretty urgently as my husband travels often and I work full time. Serene made a solid recommendation and was assisting us every step of the way with great understanding and a lot of patience. I had three different helpers and multiple experiences engaging various agencies in HK. Never did I ever imagine the process could be so swift and smooth. During the past 8 months, we had to engage Serene a couple of times re. various different inquiries, where we hoped to get her expertise opinion on. She has always been very responsive and most helpful. More importantly, Serene never over-promises. She has a special way to deliver her honest opinions (even when they may not be what I would want to hear at the time) in a reassuring and assertive manner. I would definitely recommend her to my friends if they are looking for a helper. Keep the good work up. And best of luck to Serene and the agency. : )

Roger Liow

Jane was very helpful in sourcing for a helper for us according to our requirements. She also helped in guiding us on the steps to cancel the previous helper’s work permit and other matters. Michelle, the helper, has been with us for a few months and is caring to my elderly mother and eager to learn. Will recommend this agency.

Hillary Tam

I’ve always recommended Helpers Inc to my friends if they’re looking to hire a helper. That’s a testament to how good my experience with them was. Charlene and team are great in terms of service, especially when it came to answering my questions - I had a lot as I’m a first time employer. Charlene understood my needs and gave me profiles that were a good match. The after service is great too, they’re still very helpful to date whenever I have questions 💯

Mea Sung

I am extremely pleased with the service they provided in Helpersinc Agency. Very helpful and professional. Agent Esther is very patient and guided me through the process of terminating the employment with my ex helper while looking for a new helper for me. Esther helped me to match a new Indonesian helper, Mastem, who is really good and responsible. They even take the extra effort to let me speak to Mastem's previous employer for her feedback. Overall I am so glad that Esther makes the whole journey so smooth. Thank you!

Valennie Low

I am extremely satisfied with the services provided by Helpers Inc. The team is professional, efficient, and attentive to my needs. I requested direct hire services from Jane. She helped me expedite the process and patiently answered all the questions I had. I highly recommend Helpers Inc. for their exceptional service.

Pamela Goh Siu Kee

Thanks to Helpers Inc for matching my needs to my current helper. I have used several agencies, and I must commend that they've been the best so far, in terms of efficiency.

Wong KC

We gladly put on record our satisfaction with the services rendered by Helpers Inc, from identifying to interviewing the Myanmar & Filipino helpers in their books to catering for all three paperwork required by MOM. It was really seamless and Serene is a very professional and effective placement individual. Very happy with our helper as she is well trained and hygienic, a good cook is a plus at that, thus taking care of our infant child is comforting to us. Will definitely recommend & use Helpers Inc again.

Tan Ying Ying

As a first time employer, we were very pleased with Helpers Inc. Serene was very patient and was with us every step of our way. We felt that she was able to understand our needs and shortlisted the right kind of helper for our family. From shortlisting the helpers, government paper work, planning the helper's schedule and post follow ups, Serene was there to explain to us thoroughly and ensure that nothing is missed out. 100% recommend!

Lance Yong Zhi Wei

Serene has been most professional and helpful in my engagement with Helpers Inc so far. She's very responsive and always make an effort to understand any situation before providing a win-win solution. Really appreciate her support and hope more will benefit from her expertise and customer oriented service.

Hafiza Ahssan

Serene demonstrates efficiency at its best! As a first-time employer, Serene's reliability and helpfulness have made the entire process a breeze for us. A true gem for anyone in need of top-notch assistance.

Simon Lee

Found Helpers Inc online and decided to call them with regards to a helper’s profile I saw. Jane was helpful and explained the procedures clearly. She advised according to my criteria and requirements and everything went smoothly Thank you Jane.

Kenneth Lee

We were initially hesitant about getting a helper at Helpers Inc. as we had a long-term relationship with our previous maid agency. However, Charlene was very reassuring and understanding from the start. Upon receiving our helper's requirements, she recommended and matched us with a potential candidate.

Charlene and Dylan from Helpers Inc. have been very professional and attentive to our family needs and numerous requests. Our helper has been with us for a few months and has proven to be a great help. We are glad that she has excellent positive attitude and mindset about working in Singapore and is always willing to learn. We believe the comprehensive training sessions that Helpers Inc. had provided for the new helpers, helped them to settle in quickly into a new environment.

Helpers Inc. is a reliable maid agency and we would highly recommend them.

Toh Jia Wei

Helpers Inc. found us a really good helper who was able to meet all of our expectations. The experience we had with Helpers Inc. was that they were genuinely sincere in enabling a good fit between an employer and the prospective domestic worker.

One of the key things which also made a difference was how Helpers Inc. personally interviewed two of our shortlisted helpers and made a final recommendation, which eventually turned out to be a really good fit.

The training for the helper and advice from Helpers Inc. on how to manage the domestic helper also helped a great deal.

Andrea Loh

Serene was very patient in finding a helper that is suitable for our family. She made sure to check in to ensure everything was good. Our family loves our helper!


Serene is very patient towards our request. She shares her experience and advice on how to handle the helper’s issue even after the sales. I appreciate her assistance and will recommend her services.

Ashley Yeo

Charlene was very helpful and I feel that her agency trained my helper very well and set the right expectations for both employer and helper. I highly recommend Helpers Inc. as they also treat the helpers very well and with respect which is important for me as an employer.

Too many agencies out there don't treat the helpers humanely, but my helper also told me she had a good experience with them and this encourages her to work well and do her best. 5 Stars!

Catherine Teo

Serene has been very helpful and patient in all her dealings with me. She was clear and thorough in her explanations on the procedures and documentation needed. She helped find us a helper according to the criteria and requirements we outlined. Thank you Serene!

Zhang Wanjuen

Came across Helpers Inc. when looking for a helper on I reached out to them via WhatsApp and their response was very fast. We spoke over the phone to confirm my requirements and expectations before proceeding to arrange a video call with the helper that I was interested in. The video call went well and we agreed to proceed. Agency was very open and clear regarding all the costs/ fees involved including timeline etc. Paperwork was done digitally which was convenient since I had 3 young children which required my time at home. Helper has since joined our family and we have no complaints. Agent regularly checked in on the helper and myself to see that we were settling in well. Would highly recommend Helpers Inc. Thanks!!

Melanie Teo

I am very blessed to meet my helper Gerlie thru Helpers Inc. Serene had been a great help as she’s really patient and efficient, replying me as soon as possible and updating me with a lot of information I need to know. Gerlie is a great fit for our family and she’s already part of our family. The training she received is also very good as she’s able to take on tasks almost immediately after she was deployed to us. Serene is of great support because whatever enquirers I have she’s quick to answer. Thank you Helpers Inc for your great help!

Maresa Nah

Charlene has been very patient in guiding me through the process during my search for a helper to look after my baby. She has been prompt in responding to my queries and was communicative throughout the entire process as we waited for our helper to arrive.

The helper recommended by Charlene has been a great help to my family. I leave for work every morning, knowing I do not need to worry. As a first time working mother and a new employer, I had questions and worries. And Charlene was more than willing to share tips and knowledge!

Thanks Charlene!

Amelia Li

I really appreciate Charlene being so nice and patient to select the helper for me throughout the process. I'm satisfied with the Myanmar helper Aye Aye till now. She has been working for me for almost one year. Hope everything goes well and hope every employer here can find a helper that they are happy with.

Mandy Tan

We are very pleased with the services provided by Helpers Inc. The hiring process was seamless and hassle-free. The provided bio-datas suited our needs and preferences.

Verena has been a great addition to our family. She is pleasant and well-liked by the family. She has been reliable when it comes to completing her tasks, follows instructions well, and takes initiative when needed.

Jeremy Fong

It has been a smooth sailing process with Helpers Inc, from enquiry to selection to engaging the helper. Charlene and Esther have been very helpful and patient with my wife and I throughout. They explained the processes to us and gave us advise on how to better engage with our helper. We highly recommend Helpers Inc to anyone looking to employ a domestic helper.

Anggreani Susilo

Helpers Inc. is the go to agent if you are a fresh employer with no knowledge of how to go about to employ a helper. Serene is very helpful, detailed and patient in attending to all my queries and concern. Post getting a helper, they are also prompt in attending to your issues and give a listening ear and solution to help employer to resolve their issues. Highly recommend Helpers Inc. to all!


Serene helped me with her professionalism securing a transfer helper who turned out to be a great help to my household with 3 young kids. She also walked me through the docs with patience and with all my doubts answered. Thank you Serene!

Khin Fung

I would like to express my heartfelt thanks to Helpers Inc for helping me to source for my current Myanmar helper, Su Wai. Su Wai has been great and she is extremely diligent and she will take initiative to get things done in the house. Most importantly, Su Wai loves my dogs and she showers them with love and care. Su Wai is also very caring to my parents and will attend to them patiently. Su Wai has been with us for about 9 months and she knows how to cook Chinese dishes from my mum really well. Not only that, the house is always clean and she goes the extra mile to clean the refrigerator, wall tiles etc… Before engaging Su Wai, Helpers Inc has been patient and they understand my family’s needs and concerns. They are also very careful in the selection of suitable helpers for my household. Once again, thank you Helpers Inc !

Okamoto akiko

The agent matched us a wonderful helper. Before we engaged with a helpers Inc. We had engaged with some other agencies but Helpers. inc consulted us our needs and gave us tips to build a good relationship with a helper. Their response is very quick and aftercare is also wonderful.

Serene Velten

Wonderful experience working with Helpers Inc's staff - Serene on finding the perfect helper for my family. Full transparency on all costs. The fees may be a little bit higher than some agencies but for the wonderful level of service well worth it. Highly recommend this agency.

Jia Ling

Serene gave me sound and good advice. How to interview and what to look out for. She followed my criteria and also understood the nature of the requirements to recommend me helpers that would suit the home nature. Criselyn took easily to our household and is a great help. She is jovial and energetic. My kids simply adore her and love playing with her. Regardless of their mischief and non-stop 'nonsense', she has never lost her patience. Even the nieces and nephews love playing with her. Perfect addition to the family help. Kudos to Helpers inc and Serene. I even recommended Serene to a friend and now my friend is also happy with her helper! Awesome! Oh, the charges are also one of the most reasonable. :)

Liu Guosheng

It is a very pleasing experience to find my Burmese helper with the help of Serene. Serene is efficient and careful. In the whole process of finding the helper and going through the formalities, I hardly bothered. Serene will arrange everything in good order. The helper is as diligent as described. She is a quick learner and also takes good care of my dog. Thank you Serene!

Theresa Goh

I will like to thank Helpers Inc. with their fast reply and I managed to grab a good and nice helper who suits my household profile. She is mature and independent. Good at packing and organising. Willing to learn, listen and ask whenever unsure. Thanks Serene and her team to make this happen before circuit breaker period!!

Tim Tan

Esther and Charlene from Helpers Inc. were very patient throughout the process and guided us every step along the way. They helped to link us up with several suitable helpers and managed the communication well during the entire interview process. They were also very efficient when we needed a replacement helper. Our new helper is very patient, respectful, and does her job very well. Thank you Helpers Inc.


I just want to say a big thank you to Serene for her assistance in our helper’s deployment. She has always been very helpful and responsive to our queries.


It was a very good experience with Serene from Helper’s Inc. She understood my concerns and requirements of a helper. Also gave me very good advice on how to handle the helper and how to resolve issues with the helper. I would definitely recommend Serene to my friends who are in search of a helper!

Lim Siok Choo

To-date, our family are happy with the services rendered by Helpers Inc. Their before and after sales service is good.

Phebe Lim

I found Helpers Inc online and read several good reviews on it and decided to give the agency a try. As a first time FDW employer I was pretty lost so I am very thankful for Serene’s prompt help and advice with all my queries. Helpers Inc also have ready guides to help with preparing interview questions, planning FDW’s schedules, rules etc. will strongly recommend to anybody looking to find a FDW out there. My helper has also been godsend so kudos to Helpers Inc's quality check of helpers in their list.

David Wee

17 Sept 22 - We've had the pleasure to obtain the services of Helpers Inc in our search for a helper. Staff Serene attended to us. She was patient, polite and meticulous. We also like her prompt response to our many queries and questions. A wonderful and excellent staff ! Helpers Inc has been responsible, reliable and professional. And through Serene, took a lot of pains and uncertainties off the tedious search for a suitable helper. Thank you Serene and thank you Helpers Inc Agency Pte Ltd ! - David Wee

Koh Beng Yim

Helpers Inc. has a seamless and hassle-free application process. Every form and signature required is done online! They are extremely professional and are very responsive towards my queries. I would recommend Helper’s Inc to anyone who is getting a domestic helper.


This is the 2nd time engaging Helpers' inc. The 1st time was to look for a helper and we managed to get a good helper for our home. This 2nd time is for renewal. Serene has been very prompt with replies and questions. She was also very patient with my inquiries as I wasn't an experienced employer. Very thankful for all the support and help.


Good experience so far. Serene managed to settle the paperwork fast and help us get our selected helper without any major hiccups. Will definitely recommend !

Qian Ru/Mervin

It was during the COVID-19 circuit breaker in 2020 when we started searching for a suitable helper to join our family, to help us around the house and most importantly care for our first new born. Came across good reviews for Serene from Helpers Inc and decided to enlist her help. Of the 3 agents we reached out, Serene was the one with heart in her service. We were blessed to have her assist us in getting a great help to our household. We appreciate Serene for going the extra mile to understand our dynamics and was patient to secure a helper for us. She is empathetic and will follow through the entire process being first time employers and parents. Thank you Serene for being a gem!

Tiffany Primalia Tan

It was my first time to hire a helper and Charlene was so helpful! From the beginning to the end, she guided me step by step and patiently answered all my questions. With her help and guidance, I was able to hire a helper with whom I am satisfied with and meets my requirements. I highly recommend Charlene and her team! Thank you.

Jaya June

It is my first time hiring a FDW and Charlene was really very patient in explaining the steps and docs required plus she was very detailed too. My helper has been a real gem as she really loves my 4 months old boy as well as my 2yo.
Not only that, she has high initiative level, gets things done fast, not picky with anything and has a relatively good command of English. I can let her take care of my infant alone because I know she really cares. I will definitely recommend Helpers. Inc! Their after placement follow-up and service is also really good!

Teo Hock Hai

I have heard several horror stories about maid agencies. Helpers Inc. has been a pleasant surprise. They are responsive and responsible and go out of the way to smoothen the process of engaging a helper. The quality of the helper we have also attests to the care they pay to selecting potential candidates.

Our helper Nikki has been a wonderful help in taking care of my dad since her arrival. She is also a great help to my mum in doing housework. She is sensitive, mature and is able to execute her work independently. Thank you Helpers Inc.

Rayne Lee

Helpers Inc. has been a great help to me in my search for a helper. As this is my first time getting one, the agency gave me professional advice and acted on it really quickly. I approached 3 agencies but Helpers Inc. is the one that shine among them. I did not regret my decision of choosing them. I have also recommended a few of my friends to them. They find Helpers Inc.'s service prompt and excellent. Keep up the good work Helpers Inc.

Lim Jennifer

Charlene was very prompt to our queries and her advices were very professional and helpful. She did a few follow-ups in the first two months of the placement to ensure that we have the right helper.
We must thank Charlene for being very diligent in her recruitment process so as to ensure prospective employers like us can have a peace of mind.
We highly recommend Helpers Inc. for their good customer service and support.

Cf Tan

I hired a helper from Helpers Inc. five mnths ago. I am very happy with the helper that Charlene recommended to me. Charlene helped me pick a few helpers that matched my requirements for me to interview them online. After I decided who I wanted to employ, Charlene did all the necessary and very soon, my helper arrived.

The first two months, my helper had a bit of difficulty to adapt to the work requirements and Charlene helped to counsel my helper. Thank you Helpers Inc.

Jace Ho

Came across Helpers Inc. via the website and after getting in touch with Charlene, it made my first time hiring FDW a lot easier. She recommends the candidates under her agency after understanding my needs and explains the process to proceed. They prepare the helpers well even briefing things like their 6 month check up so that the FDW would not feel surprised. Will recommend their service esp. for those who are first time hiring FDW. Thanks again Charlene and team for your assistance!

Ritchie Tan

Helpers Inc. is highly recommended for working parents as they understood our requirements and found a suitable helper for our newborn. Everything was clearly documented and conveyed to my helper so there weren't any disputes or misunderstandings. Charlene also followed up frequently after placement to ensure everything was going okay.

Charlene Low

Charlene is very patient in finding out the important things of what I needed and source for the right candidate for me. Especially as a single mum, I definitely needed a trustworthy helper. Also as a first timer to hire domestic helper, she will guide me step by step in a very lay-man term on what are the procedures to do. After three months, she texted me to find out if everything is alright and if there is any issue with my helper. Usually agent will just close the account after the sales has been completed but she will do an after sales to check about the well-being, even up till today if I have any questions, I can still ask her. So I'll definitely recommend Helpers Inc.👍👍👏

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